DataCebo Inc. is a dynamic and innovative company specializing in the development, and commercialization of the Synthetic Data Vault (SDV). The SDV is a groundbreaking platform that empowers users to create their own generative AI models for tabular and structured data. SDV has already garnered over 1 million downloads, with thousands of users and boasts a thriving community of 1,000+ Slack members . SDV is rapidly gaining traction across various enterprise use cases, including software testing, scenario generation, and many more. We are a team of adventurous former MIT grads with past experience at YouTube, Palantir, Alteryx among others.
Position Overview:
We are seeking a passionate and experienced Customer Success Specialist to join our growing team at DataCebo. As a Customer Success Specialist, you will play a critical role in ensuring the success and satisfaction of our customers with the SDV. Your mission will be to build strong, long-term relationships with our customers, understand their unique needs, and help them unlock the full potential of our product. This is a unique opportunity to be part of an early-stage startup and make a significant impact on our customers' journey.
Your Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, providing guidance, and resolving issues promptly and effectively.
- Build and nurture strong relationships with customers, ensuring their satisfaction and success with the SDV.
- Lead customer onboarding and training sessions to ensure that customers can leverage the full capabilities of the SDV.
- Advocate for customer needs and provide feedback to our product development team to drive product enhancements.
- Monitor customer usage and proactively identify opportunities for upselling or cross-selling.
- Gather and analyze customer feedback to help improve the product and enhance the overall customer experience.
- Create and maintain customer success documentation, resources, and best practices.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree is a plus.
- 5+ years in a customer-facing role.
- Exceptional communication and interpersonal skills.
- Strong technical aptitude and the ability to understand and explain complex technical concepts clearly.
- Proactive, detail-oriented, and adept at problem-solving.
- Enthusiastic about working in an early-stage startup environment with a high degree of ambiguity and the opportunity for rapid growth.
Why DataCebo:
- Join an early-stage startup at the forefront of AI and data generation technology, where your contributions will have a direct impact on the company's growth and direction.
- Opportunity for significant career growth as we continue to expand and innovate in the rapidly evolving field of AI and data science.
- Competitive compensation package with equity options.
- Flexibility to work remotely or on-site, depending on your location.
- Collaborative and supportive team culture focused on innovation and creativity.
If you are a passionate and technically adept individual looking to be part of an early-stage startup that is redefining the data industry, we would love to hear from you.
How to Apply:
Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining DataCebo. Email your application to careers@datacebo.com
